Please note: Shipping Costs may vary with different items and sizes. Delivery estimates equate to business days. Orders are processed and sent expediently depending on stock availability. Estimates do not include delays outside of our control however we will work hard to resolve them and ensure that customers receive their goods within a reasonable time frame.
Is your item in stock? Please check with us before ordering if your order is time sensitive. We allow orders of stock that is on order so that people can pre-order and reserve new releases. Due to the popularity of certain items we can't guarantee that everything will be in stock at any given time however we will do our best monitor stock levels and ensure that out of stock items are in stock as quickly as possible.
TAXES & DUTIES
Our postal charge does not include taxes and duties, which may be applied by customs in the country of delivery. All payments of taxes & duties are the responsibility of the customer and usually determined on the value of your order. Orders will not be refunded if taxes and duties are not paid and you choose to not pick up your order.
TRACKING YOUR PARCEL
Once your order has been packed and left our warehouse, you will be emailed a tracking number to assist you in following the delivery of your goods.
Please note that customs have the right to delay delivery to conduct routine checks.
If the tracking number we provide does not provide adequate information through Australia Post tracking please use the provided tracking number in the postal service of your country e.g. USPS in the USA to obtain further information or go to your local post office for assistance.
If a parcel is returned due to your failure to pick it up within a reasonable time you will be liable for the shipping cost.